Foster Parent Crisis Resources: Who to Call and When in North Carolina

Foster parenting includes moments that can feel urgent, unexpected, or overwhelming.

In those moments, knowing who to call—and when—can make all the difference.

At CHS, we want every foster parent to feel prepared, supported, and never alone.

Immediate Emergencies

If there is immediate danger, always call:

📞 911

This includes:

  • Medical emergencies
  • Safety threats
  • Urgent crises involving a child or caregiver

Child Safety & Protective Services

To report concerns about a child’s safety:

  • NC Child Protective Services Hotline: 1-844-771-0050
  • Contact your local Department of Social Services (DSS)

Mental Health & Crisis Support (24/7)

For emotional or behavioral crises:

  • Call or Text 988 (Suicide & Crisis Lifeline)
  • NC Mobile Crisis Teams (in-person support available statewide)

These services help de-escalate situations and provide immediate support.

CHS Support for Foster Families

If you are a CHS-licensed foster parent:

  • 24/7 On-Call Support: 336-223-0480
  • Online Training: SkyPrep system

Medical and Medicaid Support

For health care needs:

  • Contact your child’s caseworker
  • Access NC Medicaid services and provider networks

Education Advocacy

If you need help with school-related needs:

  • NC Department of Public Instruction (DPI)
  • Support for IEPs, enrollment, and school stability

Legal Support for Foster Families

  • Legal Aid of North Carolina: 1-866-219-5262
  • Assistance with custody, education, and family stability

You Are Not Alone

At CHS, we walk alongside foster parents through every moment – before, during, and after challenges arise.

Because support is not just helpful, it is essential. With the right support and resources, foster families can respond with confidence – even in the most challenging moments.

And CHS is here, every step of the way.

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