Community Navigation in North Carolina: Connecting Families to the Support They Need

Finding the right resources during pregnancy or early parenthood can feel overwhelming. Between healthcare, childcare, and everyday essentials, many families do not know where to start or even what help is available.

That’s where CHS’s Community Navigation program makes a difference.

Designed to simplify access to support, Community Navigation helps families connect to the right resources at the right time so they can focus on what matters most: raising healthy, thriving children.

What Is Community Navigation?

Community Navigation is a free support program that connects families to local resources, services, and information during pregnancy and early childhood.

Through this program, trained Community Navigators work directly with families often within medical offices to identify needs and provide personalized guidance.

This can include:

• Access to healthcare-related resources
• Connections to community programs and support services
• Information on child development and parenting
• Help navigating systems like childcare and food assistance

How Does Community Navigation Work?

Community Navigation is designed to meet families where they already are in pediatric and OBGYN offices.

Step-by-Step Support

1. Connect with a Navigator
Families are introduced to a Community Navigator through their healthcare provider or by completing a simple referral form.

2. Brief Screening and Intake
A short screening helps identify needs, goals, and available supports.

3. Personalized Resource Matching
The Navigator connects families with local services tailored to their situation.

4. Ongoing Check-Ins
Support continues during routine visits—such as well-child appointments—to ensure families stay connected and informed.

This approach makes support accessible, consistent, and integrated into everyday care.

Who Is Community Navigation For?

Community Navigation is available to all families living in Guilford County, with a focus on those who are:

• Pregnant or expecting a child
• Parenting young children (especially ages 0–3)
• Looking for support with resources, services, or information

Because the service is free and universal, families can access support regardless of income or background.

What Support Do Families Receive?

Community Navigation focuses on the full picture of family well-being going beyond medical care to address real-life needs.

Prenatal and Postnatal Support Includes:

• Nutrition guidance and breastfeeding support
• Childcare and early learning resources
• Access to food, baby supplies, and financial assistance
• Guidance on child development and milestones
• Referrals to community programs and services

Navigators also follow up with families at key stages to help ensure children are meeting developmental milestones and families remain connected to support systems.

Why Community Navigation Matters

Families often face challenges that fall outside traditional health care things like housing instability, food access, or childcare needs.

Community Navigation helps bridge that gap.

By addressing social and environmental factors, the program:

• Reduces stress for parents and caregivers
• Improves access to essential resources
• Supports healthy child development
• Saves time for healthcare providers by coordinating support services

A More Connected Approach to Care

Community Navigation reflects CHS’s belief that strong families are built through strong connections.

When families have access to the right resources at the right time they are better equipped to:

• Care for their children
• Manage stress and challenges
• Build stability and confidence

And when families thrive, communities do too.

Get Connected

If you’re looking for family support, prenatal resources, or early childhood guidance in Guilford County, CHS is here to help.
Connecting with a Community Navigator is simple and it’s a step toward more support, more clarity, and a stronger start for your family.