Children’s Home Society of North Carolina (CHS) recognizes the right of clients, and other stakeholders to air complaints and concerns. It is the policy of Children’s Home Society of North Carolina that staff always respect the rights of these individuals. If, at any time, the individual wishes to express dissatisfaction with services received, or feels that his/her rights have been violated, he/she may engage in the grievance procedure without fear of retaliation. Individuals who have a grievance or complaint shall address that complaint in writing to the agency.
Grievances filed are reviewed quarterly by our Client Rights Committee, composed of community members who ensure ethical implementation of protection of client rights.
Children’s Home Society of North Carolina has a formal client grievance policy. Any applicant, client, family, parent, guardian, legal custodian and other stakeholder is free to express complaints without interference or fear of retaliation. Please access our Client Grievance Policy.